399brt Privacy Policy
The security of your personal information is our highest priority. This policy describes how 399brt collects, uses, and protects your information.
1. Introduction and Scope
Welcome to 399brt. This Privacy Policy ("Policy") applies to the 399brt platform website and all related services. This policy describes how we collect personal information from our users ("you" or "user"), the purposes for which we use it, who we share it with, and how we keep it secure.
By registering or using the 399brt platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any term of this policy, please refrain from using our services.
In this policy, "information" refers to any data that can directly or indirectly identify you. This includes your name, contact details, financial information, and device-related data.
2. What Information We Collect
2.1 Registration Information
When you open an account, we collect the following information:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- Username and password
- Payment method details (bKash, Nagad, Rocket, Upay, bank account)
2.2 Usage Information
Information collected automatically while you use the platform:
- IP address and device identifier information
- Browser type and operating system
- Page visits, clicks, and session duration
- Transaction history and betting activity
- Login time and location data
- Information obtained from cookies and similar tracking technologies
2.3 Identity Verification Information (KYC)
For security and fraud prevention, we conduct identity verification (Know Your Customer / KYC) procedures. For this purpose, we may collect the following documents:
- National ID (NID) or passport copy
- Proof of address
- Proof of ownership of payment method
- Bank statement if required
2.4 Support Communication Information
When you contact our support team via 24/7 live chat or email, we keep a record of those conversations. These records are used for the following purposes:
- To ensure your issue is properly resolved
- To improve service quality
- For training and quality control
3. Use of Information and Purposes
399brt uses your collected information only for lawful and defined purposes. We never use your information unnecessarily or without your consent. The main areas of use are as follows:
Account Management
Used to create, verify, and manage your account. Ensures secure login and account access.
Transaction Processing
Used to process deposit and withdrawal requests and to verify payments.
Security and Fraud Prevention
Information is used to prevent unauthorized access, fraudulent activity, and money laundering.
Service Improvement
To analyze user experience and improve platform performance and game offerings.
Customer Support
Our support team may access your information to resolve your questions, complaints, or issues.
Promotional Communications
With your consent, used to inform you about bonus offers, promotions, and updates.
4. Sharing and Disclosure of Information
399brt does not sell your personal information to third parties. However, we may share information in the following limited circumstances:
- Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
- Game providers: Necessary information may be shared with game software providers to manage play sessions.
- Legal obligations: Information may be disclosed in response to a court order or a lawful request from law enforcement authorities.
- Fraud prevention: Information may be shared with relevant authorities to prevent suspicious activity or money laundering.
- Technology partners: Limited information is shared with trusted technology service providers to operate the platform and ensure security, and they work under strict confidentiality agreements.
Beyond the circumstances listed above, we will not share your information with any third party without your prior written consent.
5. Cookies and Tracking Technologies
What Are Cookies and Why We Use Them
Cookies are small data files stored in your browser. Cookies are used on the 399brt platform for the following purposes:
- Essential cookies: To maintain login sessions and ensure the core functionality of the platform.
- Performance cookies: To monitor website usage and identify technical issues.
- Functionality cookies: To remember your preferences (language, settings).
- Analytics cookies: To analyze user behavior and improve services.
You can manage cookies from your browser settings. However, disabling certain cookies may affect the functionality of the platform.
Cookie Controls
Most modern browsers offer options for managing cookies. You can take the following steps:
- Delete all cookies from your browser settings
- Stop accepting new cookies
- Block cookies from specific websites
- Use private or incognito mode
Disabling essential cookies related to login sessions will prevent you from logging into your account.
6. Data Security Measures
399brt applies industry-standard security measures to protect your information. Our security infrastructure includes:
All data between your browser and our servers is encrypted.
Advanced firewalls prevent unauthorized access.
Two-step verification adds an extra layer of account security.
Regular system audits to identify security vulnerabilities.
Although we make every effort to protect your information, 100% security on the internet cannot be guaranteed. We therefore ask you to stay cautious as well — use a strong password and do not share your account details with others.
7. Data Retention and Deletion
399brt retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used:
- Active account information: Retained for as long as the account remains active.
- Transaction records: Retained for an extended period as required for financial auditing.
- KYC documents: Retained for a defined period in accordance with legal obligations.
- Support communications: Retained for a limited period to improve service quality.
- Closed account information: Certain information may be retained even after account closure to meet legal obligations.
If you request deletion of your information, we will act as quickly as legally possible. However, some information may not be immediately deletable due to legal obligations.
8. Your Rights
Right to Access Information
You may request to see what information we hold about you. We will provide you with a copy within a reasonable timeframe.
Right to Correct Information
If your information is inaccurate or incomplete, you may request a correction. We will update it as soon as possible.
Right to Delete Information
In certain circumstances, you may request deletion of your information ("right to be forgotten"). We will carry this out subject to legal obligations.
Right to Object to Processing
You may object to the processing of your information for marketing communications or for specific purposes. We respect your preferences.
Right to Data Portability
You may request your information in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances, you may request a temporary restriction on the processing of your information.
To exercise any of the above rights, contact our support team via 24/7 live chat or by email. We will process your request as soon as possible. You may be required to provide additional information for identity verification.
9. Privacy Protection for Minors
399brt is strictly closed to anyone under the age of 21. We do not knowingly collect or process personal information from any minor. Age verification during registration is mandatory.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete all related information. If a parent or guardian believes their child has registered on our platform, please contact our support team without delay.
This platform is for users aged 21 and above only.
10. Third-Party Services
The 399brt platform may integrate services from third-party game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt) and payment service providers (bKash, Nagad, Rocket, Upay).
These third-party services have their own privacy policies and may collect information independently. 399brt is not responsible for the data collection or use practices of these third parties. We encourage you to read the privacy policies of these services yourself.
Game providers on our platform process the necessary session data in their systems to ensure fair play, and this data is protected by the respective provider's security standards.
11. Changes to the Privacy Policy
399brt reserves the right to update this privacy policy at any time. In the event of significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email
- A summary of the changes will be shown when you log in to the platform
- The "Last Updated" date on this page will change
If you continue using the platform after the changes, you will be considered to have accepted the revised policy. If you do not agree with the changes, please contact us or request to close your account.
We recommend that you review this policy regularly and stay informed about any changes.
12. Contact Us
Privacy-Related Contact
For any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us. Our dedicated support team is always ready to assist in Bengali.
We generally try to respond to all privacy-related requests within business days. For urgent matters, please contact us via live chat.
Visit our other policy pages for more information: